Azteca Soccer, Inc respects your privacy and we take it extremely serious. We take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not give, sell or exchange your email address. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it's the right thing to do. We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites.
SAFETY AND SECURITY POLICY:
Our web-site is 100% safe, guaranteed. When you use your credit card to shop at Azteca Soccer, Inc, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with all of the major web browsers. This technology safeguards your personal information and ensures your complete privacy. In fact, shopping online at Azteca Soccer, Inc is safer than using your credit card at a restaurant or department store. Give it a try and see for yourself why shopping at Azteca Soccer, Inc is 100% risk free.
NO RISK RETURN POLICY:
Returning New Items All the products we sell are selected by players and coaches, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier, we have a no-hassle return and exchange policy. If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or UPS Ground service) in appreciation of your business with us.
All Sale Items are Final Sale and cannot be returned or exchanged.
Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either UPS or insured U.S. Mail (remember to keep your receipt and tracking number) to:
Azteca Soccer, Inc ATTN: Returns & Exchanges
11853 E. Valley Blvd.
El Monte CA, 91732
If the front of your invoice contains a pre-paid return shipping label, please remember the cost of using this return service will be deducted from your merchandise refund or credit card account for each label used. The cost of using each label is printed beneath the label on the front of your invoice. If you prefer to use a different carrier to return merchandise, please use the standard return label located above the pre-paid one when shipping packages to our company. Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. There are no returns allowed on customized items, videos, or CD's with opened packaging.
Returning Defective Items:
Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It is our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after purchase. For this reason you may return any defective item for 14 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee. We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our new returns process to support a reasonable cost of doing business and avoid needless waste.
STANDARD DELIVERY POLICY:
All orders from Azteca Soccer, Inc must be received by 1:00PM P.S.T. Orders received after 1:00PM P.S.T. will be shipped the next business day. Orders received after 1:00PM P.S.T. on Fridays will be shipped on the following Monday. All orders are processed and shipped during regular business days excluding major holidays.. Regular ground shipping takes from 3 to 12 business days, depending on your distance from us (within the continental U.S.)